Cancellation & Refund Policy

Zaereen.com specialises in organised Ziyarat and pilgrimage group departures for the Dawoodi Bohra community.

Our packages may include multiple services such as flights, visas, accommodation, meals, transportation, Ziyarat arrangements, Faiz/Sigat arrangements and other travel services.

Each of these services may have its own cancellation and refund conditions. Therefore, cancellation charges may vary depending on the package, date of cancellation and services already confirmed or issued.

By confirming a booking with Zaereen.com, the booking person and all travellers included in the booking agree to this Cancellation & Refund Policy.

The cancellation date used for calculating applicable charges will normally be the date on which the written cancellation request is received during our working hours.

Verbal communication with a Group Leader, representative, supplier or other person should not be considered a confirmed cancellation unless acknowledged by Zaereen.com.

Unless a different cancellation policy is specifically mentioned for a particular package or departure, the following general cancellation charges may apply:

Where a package-specific cancellation policy is displayed in the quotation, package details, booking confirmation or invoice, that specific policy shall take precedence over this general schedule.

Certain group departures may require a booking or registration amount to reserve a seat.

Payment of the booking amount does not necessarily mean that every component of the package has been issued or confirmed.

Once services have been processed or commitments have been made to airlines, hotels, visa providers, Faiz/Sigat arrangements or other suppliers, the corresponding amounts may become partially or fully non-refundable.

Any booking amount specifically declared as “Non-Refundable” at the time of booking will remain non-refundable.

Airline tickets are subject to the cancellation, amendment, refund and no-show rules of the respective airline and fare type.

Once a ticket has been issued:

Any refund for an airline component will be processed only after the applicable amount is received or confirmed as refundable by the airline.

Visa fees, application fees, processing fees, documentation charges and related service charges may become non-refundable once an application or processing has commenced.

Visa approval is solely at the discretion of the concerned immigration, government or competent authority.

Visa rejection, delay or refusal does not automatically make the complete tour package refundable.

If a visa is rejected or delayed, the refundable amount, if any, will be calculated after deducting:

For certain Ziyarat destinations, accommodation, meals, transportation, Ziyarat or other local arrangements may be coordinated through the concerned Faiz, Sigat or authorised arrangements.

Once registration, accommodation or other arrangements have been submitted or confirmed, cancellation/refund will be subject to the applicable rules and recoverability of the amount from the concerned arrangement.

Zaereen.com cannot guarantee a refund of an amount that has already become non-refundable or non-recoverable.

Hotel and accommodation cancellations are subject to the cancellation terms of the respective hotel, supplier, Faiz/Sigat arrangement or accommodation provider.

During peak periods, religious occasions, special events and group departures, accommodation may be partially or completely non-refundable once confirmed.

Any refundable amount will therefore depend upon the cancellation terms applicable to the actual accommodation booking.

Where one or more passengers cancel from a family or group booking while other passengers continue travelling, the package cost for the remaining passengers may change.

For example, cancellation may affect:

Any resulting difference in cost for the remaining passengers may be payable in addition to the cancellation charges applicable to the cancelled passenger.

A request to change from one departure date to another will be subject to availability and approval.

A date change should not automatically be considered a free cancellation or transfer.

Any difference in:

… will be payable by the passenger. Where an existing booking contains non-refundable components, those costs may also apply even if the passenger transfers to another departure.

Passenger replacement or name change is not guaranteed.

Airline tickets, visas and other services may not permit a passenger name to be changed after confirmation.

Where replacement is permitted, all applicable airline, visa, supplier, administrative and other charges shall be payable by the passenger.

Visa issuance is outside the direct control of Zaereen.com.

If a traveller's visa is rejected, the booking will not automatically qualify for a full refund.

Zaereen.com will calculate the refundable amount after deducting all costs that have already become non-refundable or have been incurred for the booking.

Where possible, reasonable assistance will be provided regarding available alternatives.

Passengers are responsible for providing valid and accurate passport and travel documents within the required timeline.

Cancellation arising from:

… will generally be treated as a passenger-initiated cancellation, and normal cancellation charges may apply.

Cancellation due to illness, accident, family emergency, change of plans, work commitments or other personal circumstances will be subject to the applicable cancellation conditions.

Passengers are encouraged to obtain suitable travel insurance where available.

Where an airline, hotel or supplier provides a special refund due to documented medical circumstances, Zaereen.com will pass on the eligible refund after applicable deductions once received or confirmed.

A passenger will generally be treated as a “No-Show” if they fail to report for the journey at the required time without an approved cancellation or change.

This may include failure to report at:

Once the journey has commenced, no refund will ordinarily be available for services voluntarily unused by the passenger. This includes:

Any additional arrangements required due to the passenger leaving or changing the group programme will be at the passenger's own expense.

Zaereen.com may cancel, postpone, combine or reschedule a departure where reasonably necessary due to circumstances such as:

Depending upon the circumstances, passengers may be offered one or more of the following:

Any refund will be subject to amounts recoverable from airlines, hotels, visa providers, local operators and other suppliers.

If an airline cancels, reschedules or changes a flight, Zaereen.com will make reasonable efforts to assist passengers with the options made available by the airline.

The airline's applicable policy will determine whether the passenger is eligible for:

A flight schedule change does not automatically result in cancellation of the entire tour where reasonable alternative arrangements can be provided.

The sequence and timing of a group itinerary may be changed due to operational requirements. For example, an Iraq Ziyarat itinerary may operate:

… or vice versa. Hotels may also be substituted with available alternatives and Ziyarat timings may be rearranged.

Zaereen.com shall not be responsible for cancellation, interruption, delay or modification caused by circumstances beyond its reasonable control, including:

In such circumstances, Zaereen.com will endeavour to provide reasonable assistance and alternatives.

However, refunds will depend upon the amounts actually recoverable from the respective airlines, hotels, suppliers and service providers. Any additional expenses arising from such circumstances may be payable by the passenger.

Where a refund is applicable, it may be calculated after deducting amounts such as:

The passenger will be informed of the applicable deductions and eligible refund amount.

Eligible refunds will be initiated after cancellation charges and supplier refunds have been determined.

Certain refunds, particularly those involving airlines, hotels or overseas suppliers, may require additional processing time.

Where Zaereen.com is awaiting a refund from a supplier, the passenger's corresponding refund may be processed after the amount is received or formally confirmed by that supplier.

Refunds will ordinarily be made through an appropriate banking/payment method and not in cash, subject to applicable circumstances.

Where reasonably possible, refunds will be made to the original payment source or to the person/account from which the booking payment was received.

Zaereen.com may request bank details, identity verification or other information before processing a refund where necessary for security, accounting or compliance purposes.

Payment gateway, card, UPI, banking or other transaction charges that are not returned to Zaereen.com by the payment service provider may be non-refundable.

Any applicable refund transaction charges may also be deducted where permitted.

Some departures may have special cancellation conditions because of:

If you believe that a cancellation or refund has been calculated incorrectly, please contact Zaereen.com with your booking reference and details of your concern.

We will review the booking, supplier conditions and applicable deductions and provide clarification.

By making a payment or confirming a booking with Zaereen.com, the booking person acknowledges that they have read and accepted this Cancellation & Refund Policy together with:

The booking person is responsible for communicating the applicable cancellation conditions to all passengers included in the booking.